Hello, is this Cata.Pirata/Gino/Jori/Daniel?
Hello, yes it is! Together with our minions we run this mother! If you want to contact us regarding the webshop, please do so via firstname.lastname@example.org. Do keep in mind that this is for webshop matters ONLY. Via our FACEBOOK page and WEBSITE you can keep up to date on everything regarding SKIP&DIE.
What is your return policy?
You can get a full refund or exchange an item, for an alternative product within 14 days of the original purchase (time limit exceptions may be made for orders outside of the NL at our discretion). Please note: We do not exchange items. If an item is not shipped back in the original condition, we will not refund the item. So please check this before returning your item. Items must be returned to us as new, with all original packaging and in a saleable condition*. Shipping charges for the return of goods within and outside of the NL will be paid for by you and we will incur the cost of redelivering the exchanged goods.Customers must get proof of posting when returning product to us.
For refunds please allow 14 – 21 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address. We refund all orders in Euros. If the exchange rate has changed since the date of the initial order we cannot be held responsible for this.
* Saleable condition - when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. Please also ensure that the environment is free of smoke and any strong odours such as food cooking etc. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
Due to technical processes used, it is imperative that each individual garments’ washing instructions are followed exactly as stated on the care label. Each garment is wash-tested and quality control checked on each production batch prior to leaving the factory. We will not accept returns that have been soiled, torn or damaged due to incorrect washing.
So basicly what you should do; send both the invoice and parcel/ package/ products to:
Utrecht, The Netherlands
Please also add the reason for return and your complete bankaccount details to email@example.com.
And keep in mind:
– The item is your responsibility until it reaches us.
– The cost of returning the item to us is your responsibility.
– Reimbursement will usually take 2-4 weeks, after receiving the package, before being processed and the payment to be returned.
– Returned items which do not include all necessary information, should expect a delay in their reimbursement.
My product is damaged or faulty, what do i do?
CRY! Then contact us, so we can cry together.This shouldn’t be the case and we do our very best to make sure that your product is signed, sealed and delivered (love that song) in the greatest manor. However, if you do find that your order has been damaged or is faulty, please CONTACT US via firstname.lastname@example.org and provide us with all the relevant information regarding your order. Also add a PHOTO of the damaged product and your request for a new product/refund in the same e-mail. From there on you shall receive further instructions.
For refunds please allow 14 - 21 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send you credits on your (new) paypal account.
We'll pay the shipping charges for the return of faulty or incorrect goods. These charges will be refunded to the card the order was initially placed with.
Where the hell is my product?
If you haven't received your order within the timeframe on the method you chose then please CONTACT US via email@example.com and we'll get back to you as soon as we can. Very occasionally, packages do get lost in transit. If this happens and the error can be traced to us we will replace your order at no charge to you. However, if your package has been delivered to and signed for at the specified delivery address, we cannot be held responsible and will not replace the items.
I love the product I have ordered so much, I want to show SKIP&DIE some lovin’. How do I do this?
Oh stop it you! You can contact us via firstname.lastname@example.org to send us some good ol’ loving. You can offcourse also drop comments and pictures on our Facebook page or other social networks. While you're at it, please check our website and socials frequently to keep up to date on all SKIP&DIE’s activities.